Q: Do you offer free Canada shipping?
A: Yes, for all orders over $100 that are Canadian domestic, we offer free shipping. During promotions free shipping is not included unless advertised as such. If it's not included within the description, it's not inclusive.
Q: Do you offer free local Toronto deliveries?
A: Yes, we offer free local deliveries to Leslieville, Beaches and Danforth neighbourhoods on Wednesdays, with no minimum purchase. We also offer free deliveries to Downtown, Uptown and Westend Toronto neighbourhoods on Thursdays, with minimum $40 purchase. You will find these options at checkout. All deliveries are contact free and you will be messaged once your package has arrived.
Q: Is there free local pickup?
A: Yes, local pickup and collection is a free option at checkout. Orders are usually ready within 24 hours. Pick up time to be agreed upon by both purchaser and seller after purchase. Email email@example.com or text 647 309 5026 to confirm pick up time. Bring confirmation email upon pick up.
Q: What is your return policy (for Canada Domestic orders)?
A: If you would like to return a product you received for a refund, the product must be returned at your own expense. Purchases must be returned in the original packaging and must be in a new, unopened and unused condition. There is NO refund for the original and return shipping charges. For all returns to be processed, it has to be within 15 days of receipt, if it's past the 15th day we will charge a restocking fee of 15% from the total order. We are not able to refund you the shipping charges as that is a cost we have to fulfill on our end as well. Feel free to email firstname.lastname@example.org for any refund questions.
Q: How long does shipping take (for Canadian Domestic orders)?
A: Generally orders take 1-3 business days to ship out. From time to time, orders may take longer if there are back orders or if the item(s) are out of stock. We notify all customers if a shipment will be sent out in parts, or if you wish to exchange one of the items that might be back ordered or temporarily out of stock.
Q: Do you ship Internationally?
A: Yes. Currently we ship to the US and Canada.
Q: International Shipping: My Package hasn't arrived yet, anything you can do to ship it faster?
A: Unfortunately, we are unable to predict any potential issues that may come up with customs while shipping abroad. It's likely that your package is being held by customs until it has gone through inspection. In this event, please allow for extra shipping time (1-2 weeks).
Q: International Shipping: Do you offer free shipping for International orders?
A: No. Unfortunately we are unable to incur these costs. However, we do offer special promotions on our products. Join our newsletter and follow us on social media to keep up-to-date on our latests specials, products and botanical wellness tips!
Q: International Shipping? Is there tax on products shipped Internationally?
A: Usually there are taxes on products shipped internationally and the amount varies depending on the country. These taxes are assumed by the receiver- we do not incur them. The exception are samples and gifts.