Shipping policy
Q: Do you offer free Canada shipping?
A: Yes, for all orders over $135+ that are Canadian domestic, we offer free shipping. During promotions free shipping is not included unless advertised as such. If it's not included within the description, it's not inclusive.
Q: Do you offer free local Toronto deliveries?
A: No, not at this time. See above for free shipping minimum.
Q: Is there free local pickup?
A: Yes, local pickup and collection is a free option at checkout. Orders are usually ready within 2-3 days. Pick up time to be agreed upon by both purchaser and seller after purchase. Email jazmine@littletreewellness.com or text 647 309 5026 to confirm pick up time. Bring confirmation email upon pick up.
Q: What is your return policy (for Canada Domestic orders)?
A: If you would like to return a product you received for a refund, the product must be returned at your own expense. Purchases must be returned in the original packaging and must be in a new, unopened and unused condition. There is NO refund for the original and return shipping charges. For all returns to be processed, it has to be within 15 days of receipt, if it's past the 15th day we will charge a restocking fee of 15% from the total order. We are not able to refund you the shipping charges as that is a cost we have to fulfill on our end as well.
Q: How long does shipping take (for Canadian Domestic orders)?
A: Generally orders take 1-3 business days to ship out. From time to time, orders may take longer if there are back orders or if the item(s) are out of stock. We notify all customers if a shipment will be sent out in parts, or if you wish to exchange one of the items that might be back ordered or temporarily out of stock.
Q: Do you ship Internationally?
A: No. Currently we ship only within Canada.
